PRIVACY POLICY
Hydrova respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or otherwise interact with Hydrova.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Product registration information
- Warranty and support information
- Messages, photos, videos, or other information submitted to customer support
Payment information may be processed by third-party payment providers. Hydrova does not necessarily store complete credit card information on its own systems.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General location information
- Website interaction and shopping activity
This information may be collected through cookies, analytics tools, pixels, and similar technologies.
How We Use Your Information
Hydrova may use personal information to:
- Process and fulfill orders;
- Arrange shipping and delivery;
- Provide order confirmations and tracking information;
- Process returns, refunds, and exchanges;
- Provide warranty and technical support;
- Respond to customer questions and requests;
- Verify transactions and prevent fraud;
- Improve our website, products, and customer experience;
- Communicate product updates, service information, and important notices;
- Send marketing communications where permitted by law;
- Comply with legal, tax, accounting, and regulatory obligations; and
- Protect Hydrova, our customers, and our website from misuse or security threats.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and support advertising or marketing activities.
Some cookies are necessary for website functions such as shopping carts, checkout, account access, and security.
Depending on your browser and location, you may be able to block or manage cookies through your browser settings or cookie preference tools available on our website.
Analytics and Advertising
Hydrova may use third-party analytics and advertising services to better understand how visitors use our website and to measure the effectiveness of our marketing.
These providers may collect information through cookies, pixels, device identifiers, and similar technologies in accordance with their own privacy policies.
Payment Processing
Payments may be processed by third-party payment service providers.
When you make a purchase, certain payment and transaction information may be provided directly to those providers to complete the transaction and prevent fraud.
Hydrova recommends reviewing the privacy policies of the payment providers available during checkout.
Shipping and Service Providers
We may share information with shipping carriers, fulfillment providers, payment processors, website service providers, customer support platforms, analytics providers, and other service providers when reasonably necessary to operate our business.
For example, your name, shipping address, phone number, and order details may be shared with a carrier in order to deliver your purchase.
When We May Disclose Information
Hydrova may disclose personal information:
- To service providers that help us operate our business;
- To shipping and fulfillment partners;
- To payment processors and financial institutions;
- To prevent fraud, abuse, or security threats;
- To comply with applicable laws, regulations, court orders, or legal requests;
- To protect the rights, safety, or property of Hydrova, our customers, or others; or
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
We Do Not Sell Personal Information
Hydrova does not sell personal information to third parties in exchange for money.
Certain advertising or analytics technologies may be considered “sharing” or similar activity under some privacy laws. Where applicable, customers may have rights to opt out of certain types of data sharing.
Email and Marketing Communications
If you subscribe to Hydrova marketing communications, we may send you information about products, promotions, launches, offers, and company updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages regarding orders, warranty claims, account activity, or important product information.
Data Security
Hydrova uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing warranty service, maintaining business records, resolving disputes, preventing fraud, and meeting legal or tax obligations.
Your Privacy Rights
Depending on where you live, you may have certain privacy rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications;
- Request information about how your personal information is used or disclosed; or
- Exercise other rights available under applicable privacy laws.
Some requests may be subject to legal exceptions, identity verification, record-retention obligations, fraud prevention requirements, or other lawful limitations.
Canadian Customers
Hydrova is based in Canada and handles personal information in accordance with applicable Canadian privacy requirements.
Canadian customers may contact Hydrova to request access to or correction of their personal information, subject to applicable legal limitations.
United States Customers
Customers located in certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where required by law, Hydrova will provide applicable access, correction, deletion, or opt-out rights.
International Data Transfers
Hydrova may use service providers located in Canada, the United States, or other countries.
As a result, personal information may be processed or stored outside the country where it was originally collected and may be subject to the laws of the jurisdiction where it is processed.
Children’s Privacy
Hydrova’s website and products are not directed toward children under the age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, or other external resources.
Hydrova is not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of those services separately.
Changes to This Privacy Policy
Hydrova may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
The updated version will be posted on our website and will become effective as indicated on the updated policy.
Contact Us
If you have questions about this Privacy Policy or how Hydrova handles personal information, please contact us:
Email: info@hydrovamotors.com
Phone: 833-933-6852
Hydrova — Less Weight. More Freedom