SHIPPING & RETURNS
At Hydrova, we want you to be confident in your purchase. This policy explains our shipping, return, exchange, and refund procedures for products purchased directly from Hydrova through our website.
Products purchased through an authorized dealer, marketplace, distributor, or other third-party seller are generally subject to the return policy of the original seller. Hydrova warranty coverage may still apply where applicable.
United States & Canada Shipping
Free standard shipping is available on orders over $100.
Orders under $100 are subject to a $25 flat-rate standard shipping charge.
In-stock orders are typically processed within 1–2 business days. Most orders are delivered within approximately 3–7 business days depending on destination, carrier availability, weather, holidays, customs processing, and other circumstances outside of Hydrova’s control.
Tracking information will be provided once your order has been shipped.
If an item is out of stock, backordered, or delayed, Hydrova will make reasonable efforts to notify the customer as soon as possible.
Express Shipping
Express shipping may be available for selected products and destinations.
Express delivery dates provided by carriers are estimates unless specifically guaranteed by the carrier. Delays caused by weather, holidays, customs inspections, transportation disruptions, or other circumstances outside of Hydrova’s control are not guaranteed to qualify for a shipping refund.
If you require an order urgently, please contact us before placing your order.
Signature Confirmation
High-value orders may require a signature upon delivery.
If a shipment is confirmed by the carrier as successfully delivered to the shipping address provided by the customer, Hydrova is generally not responsible for theft, loss, or disappearance occurring after confirmed delivery.
Lost, Stolen, or Damaged Shipments
Once an order has been transferred to the shipping carrier, delivery performance is largely outside of Hydrova’s direct control.
If your shipment is lost, damaged, or appears to have been delivered incorrectly, please contact Hydrova as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.
Lithium Battery Shipping Notice
Certain Hydrova products contain lithium batteries and are subject to special transportation and safety requirements.
Do not ship a damaged, swollen, punctured, leaking, submerged, overheated, or defective lithium battery without first contacting Hydrova.
Improper transportation of damaged lithium batteries may create serious safety risks and may violate transportation regulations.
Order Cancellations
Orders that have not yet shipped may generally be cancelled without penalty.
Please contact Hydrova as soon as possible if you need to cancel your order. Once an order has been shipped, it becomes subject to this Shipping & Returns Policy.
30-Day Return Policy
Eligible products may be returned within 30 days of delivery if they remain in new, unused, and resalable condition.
Customers must contact Hydrova and receive return authorization before sending a product back.
To qualify as new and unused, the product must:
- Not have been installed on a kayak, boat, SUP, transom, pedal-drive system, rudder mount, or other watercraft.
- Not have been operated for propulsion.
- Not have been placed, operated, or submerged in water.
- Show no scratches, scuffs, mounting marks, clamp marks, bolt marks, dents, damage, or other signs of installation or use.
- Not have been opened, modified, repaired, drilled, cut, painted, rewired, or altered.
- Include all original accessories, adaptors, mounting hardware, chargers, remotes, cables, manuals, packaging, foam inserts, and other included components.
- Remain clean, dry, complete, and suitable for resale as a new product.
Installing, operating, or placing the product in water means the product is generally no longer considered unused for a standard change-of-mind return.
Used Products
Products that have been installed, operated, submerged, modified, damaged, or otherwise placed into service are generally not eligible for return because the customer changed their mind, purchased the wrong product, no longer needs the product, or prefers a different product.
This restriction does not affect valid warranty claims for qualifying manufacturing defects.
Compatibility
Customers are responsible for confirming product compatibility with their kayak, boat, mounting system, battery configuration, and intended application before installation or use.
We recommend performing a careful dry-fit inspection before tightening mounting hardware or placing the product in water.
If you are unsure whether a Hydrova motor or adaptor is compatible with your watercraft, please contact us before installation.
Damaged or Defective Products
Products that arrive damaged, defective, incorrectly supplied, or malfunctioning should be reported to Hydrova as soon as possible and preferably within 7 days of delivery.
Hydrova may request photographs, videos, serial numbers, installation information, diagnostic information, or troubleshooting steps before determining the appropriate solution.
Depending on the circumstances, Hydrova may provide repair, replacement, exchange, store credit, refund, warranty service, or another appropriate remedy.
Non-Warranty Damage
Damage resulting from misuse, abuse, improper installation, collision, propeller impact, incorrect voltage, unauthorized modification, disassembly, improper storage, water intrusion caused by misuse, or failure to follow product instructions is generally not covered by the standard return policy.
Repair or replacement services may still be available depending on the product and circumstances.
Return Shipping
Unless otherwise required by applicable law or specifically authorized by Hydrova, customers are responsible for return shipping costs for standard returns.
Original shipping charges and express shipping fees are generally non-refundable.
Returned products should be packaged securely using the original packaging whenever possible.
For higher-value items, Hydrova strongly recommends using a trackable shipping service and purchasing appropriate shipping insurance.
Hydrova is not responsible for return shipments that are lost or damaged while being transported back to us.
Return Inspection
All returned products are subject to inspection after they are received by Hydrova.
Hydrova may inspect the product for signs of installation, water exposure, propeller use, mounting marks, scratches, cable damage, missing accessories, damaged packaging, modifications, or other evidence of use.
The customer’s description of the product as “unused” does not automatically determine return eligibility. Return eligibility is based on the actual condition of the product when received and inspected.
If a product does not meet the requirements for a new and unused return, Hydrova may reject the return or deduct reasonable costs associated with missing components, damaged packaging, cleaning, repair, refurbishment, or reduced product value, where permitted by applicable law.
Refunds
Once a returned product is received and inspected, Hydrova will notify the customer regarding approval or denial of the refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on the customer’s bank, credit card issuer, or payment provider.
Any applicable shipping costs, missing-part costs, repair costs, or other authorized deductions will be reflected in the final refund amount.
Delivery Inspection
Customers should inspect both the package and the product promptly after delivery.
If there is visible shipping damage, missing merchandise, or an incorrect product, please contact Hydrova as soon as possible and preferably within 7 days of delivery.
Photographs of the shipping carton, shipping label, internal packaging, and product may be required to assist with a carrier claim.
Warranty Claims
Manufacturing defects are handled separately from standard change-of-mind returns under the applicable Hydrova Limited Warranty.
A product that has been installed or used may still qualify for warranty repair or replacement if Hydrova determines that the issue is caused by a covered manufacturing defect.
Return Authorization
Please contact Hydrova before returning any product.
Returns sent without prior authorization may be refused or returned to the sender.
Questions?
If you have questions regarding shipping, returns, exchanges, product compatibility, or warranty service, please contact Hydrova Support.
Email: info@hydrovamotors.com
Phone: 833-933-6852
Hydrova — Less Weight. More Freedom.